Frequently Asked Questions

Looma is a virtual marketplace that connects customers and businesses in Sierra Leone. It offers a seamless platform for shopping, service bookings, and business growth.

Vendors can showcase their products and services to a broader audience, manage orders, and grow their businesses via the Looma platform. Customers can browse products and services listed by vendors, and place an orders. Looma handles the delivery and pick-up of orders on behalf of the vendor.

Yes, Looma is designed to serve the Sierra Leonean market, focusing on local businesses and customers.

Becoming a Looma partner is easy. Just complete the partner registration form to get started. Our vendor support team will get in touch to review your business, and help to organize information such as your menu and product pictures. Once you meet all requirements, we’ll provide you your credentials for you to setup your store to start receiving orders.

Yes, vendors can register without any upfront fees and only pay a small commission on each order.

Yes, you can use the same app to shop as a customer and register as a vendor if you wish to sell products or services.

To become a looma partner, you must be a recognizable business that meets all local legal and regulatory requirements. In addition, you must have a valid bank or mobile money account to receive payments and a physical location in which to prepare your orders.

Looma extends beyond shop partnerships. Restaurants, bars, and other food and beverage establishments can join the platform and take advantage of our delivery services.

Payouts are made weekly Mobile Money or Bank Transfer to your designated account.

To get started, complete the partnership form, create your account, and set your status to 'online' to start receiving orders.

LoomaPlus, our logistics team, picks up and delivers to the customer.

No, Looma will handle all deliveries within and outside Freetown.

Returns are handled almost immediately or with the 7-day Return Policy, with investigations and payout adjustments.

To get started, complete the partnership form, create your account, and set your status to 'online' to start receiving orders.