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Privacy Policy

This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services. By using our services, you agree to the collection and use of information in accordance with this policy.

last updated on 21st July 2025

At Looma, your privacy matters to us. Whether you’re shopping, booking services, or managing your business with us, we’re committed to protecting your personal information.

Who we are

Looma is a platform that connects customers with shops, restaurants, service providers, and delivery agents in Sierra Leone. This Privacy Policy explains how we collect, use, and protect your data when you use any Looma app, website, or service.

What Information We Collect

  • • Business name and contact person
  • • Store location and business type
  • • Product or service listings
  • • Bank or mobile money account info
  • • Order and sales history

How We Use Your Information

    We use your data to:
  • • Help to make your business more visible
  • • Connect you with shoppers and delivery agents
  • • Process payments and issue receipts
  • • Send you updates, confirmations, and promotions
  • • Improve our app and user experience
  • • Ensure safety and fraud prevention

Who We Share Your Info With

    We only share data when needed to provide our services:
  • • With consumers to make orders
  • • With delivery agents to complete your orders
  • • Process payments and issue receipts
  • • With payment processors (e.g., AfriMoney, banks)
  • • With customer support or legal authorities if required

We do not sell your data to third parties.

Where Your Data Is Stored

    Your data is stored securely using trusted cloud services. Some data may be processed or backed up outside of Sierra Leone, always in compliance with privacy laws.

How We Keep Your Info Safe

    We take security seriously. We use encryption, secure servers, access control, and regular audits to protect your data from unauthorized access or misuse.

Your Rights

    You have the right to:
  • • Access the data we hold about you
  • • Correct any inaccurate information
  • • Ask us to delete your data (where allowed by law)
  • • Withdraw your consent at any time

You can do this by contacting us at support@loomasl.com.

Children’s Privacy

    Looma is not intended for use by children under 10 without supervision. We do not knowingly collect data from minors without parental consent.

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